A disruption at one of Amazon’s Web service centers hit users of Netflix’s streaming video service on Christmas Eve and was not fully resolved until Christmas Day, a Netflix spokesman said on Tuesday.
The disruption affected Netflix subscribers across the United States, Canada and Latin America and blacked out various devices — including video game consoles and DVD players — that enable users to stream movies and television shows, the Netflix spokesman, Joris Evers, said.
Mr. Evers said the issue was the result of a failure at an Amazon Web Services cloud computing center in Virginia and started at about 3:30 p.m. Eastern time on Monday and was fully restored Tuesday morning, although streaming was available for most users late on Monday.
“We are investigating exactly what happened and how it could have been prevented,” Mr. Evers said.
“We are happy that people opening gifts of Netflix or Netflix-capable devices can watch TV shows and movies and apologize for any inconvenience caused last night,” he added.
A disruption at Amazon Web Services knocked out sites like Flipboard and Foursquare in October, and a storm in June similarly affected services like Netflix, Instagram and Pinterest.
Netflix Fixes a Disruption to Its Video Streaming
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Netflix Fixes a Disruption to Its Video Streaming
